Privacy policy

Simrane attaches great importance to the confidentiality of your personal data. The purpose of this privacy policy is to inform you about how we collect, use, store and protect your personal data when you use our website.

1. Data controller
Simrane
Head office: 23 & 25, rue Bonaparte, 75006 Paris
Tel: +33 (0)1 43 54 90 73
Email: contact@simrane.com
Website: http://simrane.com

2. Data collected
We collect the following personal data:

• Data provided by the user: when you place an order, create an account or subscribe to our newsletter (surname, first name, address, email, telephone number, payment information).
• Technical data: IP address, browser type, information on the terminal used, and browsing data (pages visited, time spent, etc.).
• Cookies: we use cookies to improve the user experience and personalise the services offered (see ‘Cookie policy’ section).

3. Purposes of data processing
Your data is collected and used for the following purposes:

• Management of orders and deliveries.
• Communication with you as part of customer service management.
• Sending commercial information, promotions or newsletters, with your prior consent.
• Improving the website and the user experience.
• Compliance with legal and tax obligations.

4. Legal basis for processing
There are several legal bases for processing your data:

• Contract performance: to process your orders and perform the contract between us.
• Consent: for the sending of commercial communications. You may withdraw your consent at any time.
• Legal obligations: to comply with our legal and tax obligations.
• Legitimate interest: to improve our services and ensure the security of the website.

5. Data sharing
Your data will not be sold to third parties. However, it may be shared with :

• Service providers: for the performance of necessary services, such as payment, delivery or site maintenance services.
• Legal authorities: in the event of a legal or judicial obligation.

6. Data retention period
We retain your personal data for as long as is necessary for the purposes described above.

• Order-related data: Transaction-related data (invoices, order forms, payment information) is kept for 10 years from the end of the financial year, in accordance with French accounting and tax law (article L123-22 of the French Commercial Code).
• Marketing data: Data used for commercial prospecting purposes (newsletters, offers) may be kept until the user withdraws their consent or for a maximum of 3 years from the last contact from the customer.
• Cookies: kept for a maximum of 13 months for audience measurement/advertising cookies.

7. Users’ rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: you may request access to your personal data.
• Right of rectification: you can correct your data if it is inaccurate or incomplete.
• Right to erasure: you may request the deletion of your data, subject to certain conditions.
• Right to object: you may object to the processing of your data for direct marketing purposes.
• Right to portability: you can request that your data be transmitted in a structured and commonly used format.
• Right to restriction: you may request the suspension of the processing of your data in certain cases.

To exercise your rights, please contact us at the following email address: contact@simrane.com. We will respond to your request as soon as possible.

8. Data security
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

9. Cookie policy
We use cookies and similar technologies to improve the user experience and collect navigation data.

• Functional cookies: necessary for the website to function properly.
• Analytical cookies: used to analyse the use of the site and improve its performance.
• Marketing cookies: used to personalise offers and advertising. You can set your preferences or deactivate cookies via your browser.

10. Changes to the Privacy Policy
Simrane reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page. We recommend that you visit this page regularly to stay informed of any updates.

11. Contact
If you have any questions about this privacy policy or your personal data, you can contact us at the following address: contact@simrane.com.